SMEs - Small and Medium Enterprises

DSS utilization in businesses especially in small ones typically generates qualitative benefits that are difficult to measure by common indicators. In Institute Mihailo Pupin we have developed a range of advisory tools tailored for use in small and medium enterprises and aimed at improving their decision quality, competitive edge, timesaving and productivity.

The objectives of decision support systems in general are to:

• Improve decision-making ability of SME managers and equity holders by allowing more or better decisions within constraints of cognitive, time and economic limits

• Increase productivity of decision makers (SME managers and owners)

• Supplement one or more of a decision maker’s abilities (i.e. knowledge collection, formulation, knowledge derivation and problem recognition)

• Facilitate one or more of the decision-making phases (business intelligence, option generation and selection)

• Facilitate problem-solving flows through better structuring of decision domain

• Aid a decision maker in addressing unstructured or semi-structured decisions•

Enhance a decision maker’s knowledge management competence, supplementing human knowledge management skills with computer-based knowledge capabilities, etc.