The Institute Mihailo Pupin is committed to increasing its customers’ satisfaction by consistently delivering highest quality products and services, with total customer satisfaction as ultimate goal.

We strive to listen attentively to the expectations of our customers and the needs of potential customers, respond to their requests with greater reactivity and fulfil their demands.

Institute Mihailo Pupin is an ISO 9001 certified organization. We have developed a standardized system, well-defined and proven procedures and management plans that are used consistently throughout the Institute. These procedures and processes are documented and described in a comprehensive Quality Management System (QMS). Quality standards and procedures cover all phases of project management. For each phase of the project management, processes for inspection & reviews, documentation, configuration management and change management are defined.

By following processes and procedures defined in Quality Management System (QMS) we are able to prevent risks right from the design stage, produce documentation that is complete, available and adapted to requirements, deal quickly and extensively with all dysfunction and stay close to our customers and listen to their needs in a methodical way.

We never accept current quality level as a satisfactory. Continuos improvement of effectiveness of our Quality Management System is a process strongly integrated into the entire IMP organization. Quality Management is responsible for periodic review of current quality policy and objectives to ensure its effectiveness and suitability.